CPD 104 - Managing Client Expectations (May 21, 2015)
Sole Practice or Small Firm
•
53m
Qualifies for 1 CPD Hour, all of which qualifies for Ethics
https://www.lawsociety.sk.ca/wp-content/uploads/2020/08/managingclientexpectationsmay2015.pdf
What do clients want? What do they expect? How to manage client expectations is the basis of this webinar presented by Greg Walen Q.C. and Victor Dietz Q.C., who will provide some tried and true tips on ensuring a likely satisfied client. Insight into managing ones practice to relieve the burden of fending off client demands that exceed your capacity. Taking a proactive approach rather than a reactive approach since the failure to manage client expectations is perhaps the most significant cause of stress and dissatisfaction with the practice of law.
Presenters: Greg Walen Q.C. and Victor Dietz Q.C.
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This transcript has been generated by an automated speech recognition system and may contain misspellings, mistranslations, or errors. It may be incomplete or inaccurate due to inaudible passages or speech recognition errors. It is provided as-is without any warranties or guarantees of accuracy. The Law Society of Saskatchewan does not assume any responsibility or liability for the use or interpretation of this transcript.
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