CPD 104 - Managing Client Expectations (May 21, 2015)
Sole Practice or Small Firm • 53m
Qualifies for 1 CPD Hour, all of which qualifies for Ethics
What do clients want? What do they expect? How to manage client expectations is the basis of this webinar presented by Greg Walen Q.C. and Victor Dietz Q.C., who will provide some tried and true tips on ensuring a likely satisfied client. Insight into managing ones practice to relieve the burden of fending off client demands that exceed your capacity. Taking a proactive approach rather than a reactive approach since the failure to manage client expectations is perhaps the most significant cause of stress and dissatisfaction with the practice of law.
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