Recorded: 2025-09-17
Qualifies for 1.0 CPD hour, all of which qualifies for Ethics.

Materials: https://www.dropbox.com/scl/fi/cqb8vfimlj1imecuh6zo6/Power-Point-CPD-430-Staying-Out-of-Hot-Water.pdf?rlkey=h1wjw57e7yjsbbhfqbyej3b8p&st=tfrewcl5&dl=0

Receiving a letter from the Law Society marked “Personal and Confidential” is something no lawyer wants to experience. Even when a complaint lacks merit, you’re often required to respond, taking time, energy, and focus away from your practice. The process can also bring stress, anxiety, and strain to relationships with clients or colleagues.

This webinar is designed to help you minimize the risk of facing a complaint. Drawing on years of data and experience, the Law Society will share key insights into the most common issues that lead to complaints—and how to avoid them. You’ll also learn best practices for responding effectively if a complaint does arise.

Join us to gain practical, preventative strategies that can help protect your reputation, your time, and your peace of mind.

Presenter: Valerie Payne, Law Society of Saskatchewan

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This content has been prepared for use in conjunction with a CPD program hosted by the Law Society of Saskatchewan. Reproduction of any portion of the program content, for purposes other than personal use, without the express written consent of the Law Society is strictly prohibited. The presenters have assumed that viewers will exercise their professional judgment regarding the correctness and applicability of the program content. The Law Society can accept no responsibility for any errors or omissions and expressly disclaims any such responsibility.

This transcript has been generated by an automated speech recognition system and may contain misspellings, mistranslations, or errors. It may be incomplete or inaccurate due to inaudible passages or speech recognition errors. It is provided as-is without any warranties or guarantees of accuracy. The Law Society of Saskatchewan does not assume any responsibility or liability for the use or interpretation of this transcript.